The complete solution · Use cases
Use cases by sector7 sectors,
in their own language.
Each sector has its own pressure, back office and client life cycle. Each gets its own map on the 3 cores.
Dynamic: the work people do live. Background: the work that runs on its own. Front office: what the client does with you.
01 · Financial institutions
Filings checked on arrival. Cases decided from a complete file.
Outcome. Filings are read on arrival and cases are decided from a complete file, without leaving the building.
In your terms: STP on supervisory reporting, KYC and AML, credit and claims decisioning, the DORA ICT third-party register.
| Layer | What is automated | With |
|---|---|---|
| Dynamic · out of the box | Correspondence in the house format. Case files assembled from mail, documents and core records. Minutes and tasks from committee meetings. Answers from policies and past decisions, with the source shown. | Mail, Office editors, Knowledge, Meetings, Drive, CRM |
| Background automation | Filings read against the rules on arrival. Onboarding packs classified and screened (KYC, PEP, AML), with the evidence laid out. Statements reconciled, entries classified. Supervisory reports drafted. The ICT third-party register kept current. The four-eyes step is the only manual step left. | Compliance, Clerk Accounting, Routines, the back-office console |
| Front-office life cycle | Client identification and signature on the client's own device. Clerk Sign for standard signing. A qualified trust service provider (Evrotrust is integrated) where a qualified signature is required. The EUDI wallet as it arrives. Upsell and cross-sell from the client's own data in the CRM. | Clerk Sign, My Assistant, WhatsApp, CRM, Campaigns |
| Fine-tuned model | Trained on your filings, policies and past decisions. Reads a filing the way your reviewers do. Drafts the decision memo in your house style. Training record and held-out results go in your model inventory. | Clerk Custom Node, on premises |
| Protocol | Every AI action behind a finding or a credit decision in the Trust Log before it happened. Evidence packs for internal audit. A witness the supervisory authority can run itself. | Clerk Proof |
| Machine | Clerk Custom Nodes sized to the institution, air-gapped where required. Clerk Stations for branches and departments, pooled. | Clerk Custom Node · Clerk Station |
02 · Government agencies
Digital sovereignty with service levels citizens can feel.
Outcome. Citizens get faster answers, and models, data and records stay on state premises.
In your terms: Case handling, freedom-of-information requests, records retention, public procurement checks, classification levels.
| Layer | What is automated | With |
|---|---|---|
| Dynamic · out of the box | Citizen requests and letters triaged and answered in the house format, in every language the agency works in. Case files assembled. Minutes and decisions recorded. Answers from laws and the agency's own records, with the source shown. | Mail, Office editors, Knowledge, Meetings, Drive |
| Background automation | Incoming documents classified and filed under the records schedule. Freedom-of-information requests located, redaction proposed. Procurement submissions checked against the tender rules. Obligation and deadline monitors. Periodic reports assembled overnight. | OCR, Compliance, Routines, the back-office console |
| Front-office life cycle | Citizen identification and signature of applications and consents. A public agent on the website and messaging channels. Status updates without a phone call. | Clerk Sign, My Assistant, WhatsApp |
| Fine-tuned model | Trained on the agency's own decisions, forms and legal references. Consistent decisions, correct references, the agency's wording. | Clerk Custom Node, on premises |
| Protocol | Every AI-supported decision in a log that neither the agency's IT nor FinqUP can rewrite. A court or an inspector verifies with an open verifier. Citizens' data erasable without breaking the proof. | Clerk Proof |
| Machine | Air-gapped Clerk Custom Nodes on sovereign hardware for the higher classification levels. Clerk Stations per office. No outbound path where the rules require it. | Clerk Custom Node · Clerk Station |
03 · Communication · media and communications providers
Customers answered on first contact, with their data kept where the law says.
Outcome. Customers get one answer on first contact, and their data stays in your jurisdiction.
In your terms: First-contact resolution, KYC onboarding, market-conduct scanning, churn and ARPU, OSS/BSS records.
| Layer | What is automated | With |
|---|---|---|
| Dynamic · out of the box | Customer mail and messages read, answered and logged in one place, with the account history at hand. Offers, documents and reports in the templates. Incident post-mortems drafted from the operations record. Content for every channel, with brand safety in the house guide. | Mail, WhatsApp, CRM, Office editors, Creator |
| Background automation | Onboarding and KYC documents read and checked. Contracts and consents classified and filed. Conduct scanning of communications. Churn signals surfaced from the records. Nightly reports for the retention team. | OCR, Compliance, Routines, the back-office console |
| Front-office life cycle | Identification and signature of contracts on the customer's phone. A qualified trust service provider where the contract requires a qualified signature. A public care agent on the website and messaging channels. Upsell and cross-sell from the customer's own usage. ARPU grows from the existing base. | Clerk Sign, My Assistant, WhatsApp, CRM, Campaigns |
| Fine-tuned model | Trained on the provider's tariffs, terms, past tickets and resolutions. Answers in the provider's voice, in every language of the market, with the right escalation. | Clerk Machine or Custom Node |
| Protocol | Every automated customer interaction and every consent in the Trust Log. Market-conduct evidence that stands. A customer erasable on request. | Clerk Proof |
| Machine | Clerk Machines for the contact centre, pooled. The ultra-fast tier serves several agents at once. Clerk Stations per shop and team. | Clerk Machine · Clerk Station |
04 · Manufacturing
Less downtime, cleaner quality records, and drawings that never leave the plant.
Outcome. Quality and maintenance records are complete, and the drawings stay in the plant.
In your terms: Supplier audits, non-conformance and CAPA under ISO 9001, MES, ERP and PLM, EHS.
| Layer | What is automated | With |
|---|---|---|
| Dynamic · out of the box | Supplier and customer mail handled. Technical documents, offers, reports and sheets in the templates. "What did we agree with this supplier" answered from the company's own files. Shift meetings into tasks. Drawings and manuals searchable. | Mail, Office editors, Knowledge, Drive, Meetings |
| Background automation | Supplier certificates checked against requirements and expiry-monitored for the supplier audit. Non-conformances classified, CAPA files assembled. Maintenance logs turned into schedules. Purchase orders matched to invoices and deliveries. EHS incidents filed. Shift reports assembled. | OCR, Compliance, Clerk Accounting, Routines, the back-office console |
| Front-office life cycle | Customer and distributor portal agent. Contracts and acceptance protocols signed digitally. Service and spare-part upsell from the installed base in the CRM. | Clerk Sign, My Assistant, CRM, Campaigns |
| Fine-tuned model | Trained on the company's standards, specifications, past non-conformances and resolutions. Classifies and drafts in the plant's own vocabulary. | Clerk Machine or Custom Node |
| Protocol | Quality, EHS and maintenance records that nobody can rewrite. Evidence for product-liability and certification audits. | Clerk Proof |
| Machine | Clerk Stations per plant office. A Clerk Machine for engineering and CAD. | Clerk Station · Clerk Machine |
05 · Pharmaceutical
Audit readiness every day, with records nobody can alter.
Outcome. You are audit-ready every day, and the record stands in an inspection.
In your terms: GxP document control, batch release, pharmacovigilance, ALCOA+, 21 CFR Part 11, EU Annex 11.
| Layer | What is automated | With |
|---|---|---|
| Dynamic · out of the box | SOPs, protocols, reports and correspondence drafted in the controlled templates, with tracked changes. Answers from the document system, with the source shown. Meetings into actions. Training records kept. | Office editors, Knowledge, Drive, Meetings, Mail |
| Background automation | Document control: versions, approvals and periodic review monitored. Batch records checked for completeness and deviations before release. Pharmacovigilance intake classified and routed on the clock. Submission packages assembled and checked against the guideline. Supplier qualification documents monitored. | OCR, Compliance, Routines, the back-office console |
| Front-office life cycle | Healthcare-professional and distributor portal agent. Agreements and consents signed digitally. Medical-information requests answered from approved content only. | Clerk Sign, My Assistant, CRM |
| Fine-tuned model | Trained on the company's SOPs, past deviations, CAPAs and submissions. Validated on held-out records agreed as acceptance criteria. The validation package is part of the delivery. | Clerk Custom Node, on premises |
| Protocol | An audit trail that meets ALCOA+. Every AI action and every record attributable, contemporaneous, original and sealed. An inspector verifies with an open verifier. | Clerk Proof |
| Machine | Clerk Custom Nodes in the validated environment, air-gapped where required. GMP data never leaves the site. Clerk Stations for the office. | Clerk Custom Node · Clerk Station |
06 · Education
A full AI office and tutor for a whole department, with no per-seat fee.
Outcome. One station serves the department and its students, with GenesisBox as offline library and tutor.
In your terms: Admissions funnel, SIS and LMS, accreditation files, academic integrity, safeguarding of minors.
| Layer | What is automated | With |
|---|---|---|
| Dynamic · out of the box | Correspondence with students and parents. Teaching materials, slides and sheets in the institution's templates. Lectures recorded and turned into notes. Answers from the curriculum, with the source shown. | Mail, Office editors, Meetings, Knowledge, Creator |
| Background automation | Admission files checked for completeness and classified through the funnel. Enrolment and scholarship documents processed. Attendance and deadline monitors. Grading support on rubrics, for a teacher's review. Accreditation evidence assembled. Reports to the ministry prepared. | OCR, Compliance, Routines, the back-office console |
| Front-office life cycle | Applicant identification and signature of enrolment documents. A tutor and support agent on the website. Alumni engagement and course upsell from the records. | Clerk Sign, My Assistant, CRM, Campaigns |
| Fine-tuned model | Trained on the curriculum, the institution's own materials and marking schemes. The tutor teaches what the institution teaches. | Clerk Station or Clerk Machine |
| Protocol | Academic integrity. Submissions, marks and every AI-assisted step sealed and witnessed. A mark cannot be back-dated or quietly changed. Minors' data erasable without breaking the record. | Clerk Proof |
| Machine | Clerk Stations per department. GenesisBox for offline access to the library, maps and tools. | Clerk Station · GenesisBox |
07 · Logistics
Freight on time, less waiting, and the paperwork done before the truck arrives.
Outcome. Freight moves on time, and the paperwork is done before the truck arrives.
In your terms: OTIF, dwell time, customs declarations, Incoterms, proof of delivery, WMS and TMS.
| Layer | What is automated | With |
|---|---|---|
| Dynamic · out of the box | Carrier, customer and customs mail in every language, handled and logged. Quotes with the right Incoterms. Contracts and reports in the templates. Shipment status answered from the company's own records. Dispatchers answer in minutes. | Mail, WhatsApp, Office editors, Knowledge, CRM |
| Background automation | Shipment documents and customs declarations read, HS codes checked, filed. Invoices matched to shipments and reconciled with the bank. Driver and subcontractor onboarding processed, compliance expiry-monitored. Claims files assembled. Nightly exception and OTIF reports. | OCR, Clerk Accounting, Compliance, Routines, the back-office console |
| Front-office life cycle | Customer portal agent for quotes and tracking. Contracts and proofs of delivery signed digitally. A POD dispute ends with a sealed signature. Cross-sell of lanes and services from the customer's history. | My Assistant, Clerk Sign, CRM, Campaigns |
| Fine-tuned model | Trained on the company's tariffs, lanes, Incoterms, past claims and customs cases. Classifies and drafts in the trade's own terms. | Clerk Machine or Custom Node |
| Protocol | Proofs of delivery, customs evidence and claims records that nobody can rewrite. Disputes with carriers and insurers close on evidence. | Clerk Proof |
| Machine | Clerk Stations per office. Fleet telematics and yard feeds connected on request. | Clerk Station |
Your sector, mapped with you
Own your intelligence.
The map above is the starting point. The one that matters is drawn with your departments, in the scope.
info@finqup.com · scoped in writing · a pilot first